Technical Support

When you need help, timing is everything. Down To Earth offers software technical support and solutions.

Technical Support Hours:
   7:00 am – 5:00 pm PST
  Monday through Friday

Email: Customer Care

  Of course, answers and solutions are also available with that personal touch.  Be sure to Contact Us  during business hours to talk direct with any of our dedicated software support team.

  We know your time is important. So, we offer simple tools to get you started. Quick and easy Downloads (PDF) of some of the DTE Basics assist new operators with the very basic information. Setting up new user security, the Top shortcuts and Getting around the menus are a few of the DTE Basics to point you in the right direction, right away.  

   Additional User’s Reference manuals are available upon request. Easy access to detailed information becomes local to your day to day tasks. 

   For your IT departments, we offer DTE and SynergyDE Installation Guides, tips, and troubleshooting information.  We recommend reviewing the complete installation documentation, however, these guides are intended to complement the installation instructions.  As an example, we offer helpful hints for Down To Earth and SynergyDE software installations, changes, setup, and upgrades. 

   For complete documentation on any Down To Earth or SynergyDE product, personal assistance, or questions regarding your system or installation, please Contact Us today. To find more information about our Customer Care, link below…

Customer Care is as important to us as it is to you.
Customer Care is as important to us as it is to you.