Customer Care Solutions

and software support services

Technical Support Hours:
   7:00 am – 5:00 pm PST
   Monday through Friday

Email: Customer Care

Most companies utilize less than 25% of the functionality of their software. Our Down To Earth Solutions support team wants to change that statistic.  Our goal is to help you take full advantage of each and every Down To Earth software feature. It’s your information, we want you to understand and use it.

We are dedicated in providing the best customer care and support services available. We realize that every question or problem creates the possibility that your system can come to a halt, so we make every attempt to respond to your needs as quickly as possible.

Support Services available:

Training sessions are available and always tailored to your needs. Online training sessions are scheduled for as many or few people as you prefer and cover what you need, when you need it. On-site training is also available one-on-one or for an entire department.

Detailed but easy to use  User’s Reference Manuals are provided for each Down To Earth software application. Adobe Acrobat® (PDF) format provides easy tools for you to use. Additional copies are always available upon request.

Telephone or E-mail assistance provides immediate response to your problem or question. Usually, your problem can be resolved with an initial telephone call or e-mail message.

Quick solutions may require direct online access to your system.  This method is often the best for your unique situation.  Our experienced support team can connect directly to your system, make the necessary adjustments, and have your software operational in no time.

PDF downloads are available anytime, any day, to make it easy to get started.  Still have questions, contact our Support team via email for help and someone will be in touch during normal business hours.

Special notes with regard to entry of fields, dates, case sensitivity, etc.

Add, Edit, Find and Delete — different types of records in DTE.
Getting around in DTE — menus, mouse, and keyboard shortcuts.
Software security setup and how the Unique ID works in DTE.

Windows Shortcuts and Icons – what they do and where to find them.