Down To Earth Business Software

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Customer Care & Support Services

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 Most companies utilize less than 25% of the functionality of their software. Our Down To Earth Solutions support team wants to change that statistic.  Our goal is to help you take full advantage of each and every Down To Earth software feature. It's your information, we want you to understand and use it.

  As a licensed user of Down To Earth Software, we are dedicated to providing you with the best customer care and support services available. We realize that every question or problem creates the possibility that your system can come to a halt, so we make every attempt to respond to your needs as quickly as possible.
  We are continually updating our current versions of Down To Earth with enhancements or necessary corrections. If you are a supported customer of DTE, you are entitled to these updates free of charge. Also as a supported customer, you will receive a generous discount on the price of new versions of Down To Earth as they are developed and released.

Customer Care & Support Services

 

Technical Support Hours:
7:00 am - 5:00 pm PST
Monday through Friday
530.387.3575

Support Services available:
 

Training sessions are available and tailored to your needs. Online training sessions are schedule for as many or few people as you prefer and cover what you need, when you need it. On-site training is also available for one-on-one or for an entire department.

 

Comprehensive but easy to use  User's Reference Manuals are provided for each Down To Earth application in either MS Word® or Adobe Acrobat® format. Documentation updates are provided as program enhancements are made and always available for download direct from our Technical Support web-site.

 

Telephone or E-mail assistance provides immediate response to your problem or question. Usually, your problem can be resolved with this initial telephone call or e-mail message sent.

Online access to your system direct is often utilized if your situation requires unique attention.  Our experienced support team can connect directly to your system, make the necessary adjustments, and have your software operational in no time.

 

For the convenience of our existing customers, we maintain a Technical support web site designed to promote a better understanding of the features and functions contained within the software. Link to the support site for Frequently Asked Questions, user shortcuts, printing functions, patches, and previous releases of the DTE newsletters.


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Current Release:

DTE Business Suite  v7.0  
Water Management  v7.0